Keep the systems behind your business supported.
Ace Technologies provides access to cloud and infrastructure services for organisations that need help managing their technology estate. Support can cover existing infrastructure, cloud transitions, operational monitoring and service management.
Network Operations Centre services
Monitor the availability, performance and health of networks, servers, applications and databases. NOC services can include event monitoring, incident handling, performance management, escalation and operational runbooks.
Support can range from notification services to more advanced technical assistance, with 24/7 coverage where included in the agreed arrangement. The proposal identifies what is monitored, who responds and which actions are authorised.
Infrastructure and service support
Explore remote infrastructure management, helpdesk support, cloud-related services and disaster-recovery planning. Existing systems, access requirements and handover arrangements are reviewed before the service begins.
Cloud transition and integration
Plan migration and integration around your applications, information and operating requirements. Our wider programme delivery and testing services can support defined workstreams within the transition.
Review an existing operation or plan a new one
Assess monitoring coverage, workflows, escalation routes and reporting. Define the changes needed to establish a new operation or improve the current support model.
Make responsibilities clear.
The service agreement sets out coverage, operating hours, response targets, exclusions and customer responsibilities. Security monitoring can be discussed separately through our cybersecurity and SOC offering.
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